At East and Bull Barbers, we strive to provide exceptional service and ensure customer satisfaction with every visit. We understand that there may be occasions where you may not be completely satisfied with our services. Therefore, we have outlined our refund policy below to address any concerns you may have:
Refund Eligibility:
- Refunds will only be considered for services and products rendered by East and Bull Barbers.
Service Dissatisfaction:
- If you are dissatisfied with the service provided, please bring it to our attention before leaving the premises.
- We encourage open communication and will make every effort to address and resolve any concerns you may have.
- Refunds for services will be considered on a case-by-case basis, depending on the nature of the issue.
Quality Assurance:
- We take pride in the quality of our services and products. If you experience any issues with the haircut or grooming service provided, please inform your barber immediately.
- Our team will work diligently to rectify any mistakes or issues to ensure your satisfaction.
Product Purchases:
- Refunds for products purchased from East and Bull Barbers will be honored within 14 days of the original purchase date, provided the product is returned in its original condition and packaging.
- Refunds will be issued in the original form of payment.
No-Show Policy:
- Failure to show up for a scheduled appointment without prior notification may result in forfeiture of any deposits made and may not be eligible for a refund.
Health and Safety:
- In the interest of health and safety, refunds will not be issued for services that have already been rendered if the customer fails to disclose any issues or concerns during the appointment.
- Customers are encouraged to communicate any allergies, skin sensitivities, or other health-related issues before the service begins.
Refund Processing:
- Refunds will be processed promptly upon approval and may take up to 5-7 business days to reflect in your account, depending on your financial institution.
Contact Us:
By choosing East and Bull Barbers for your grooming needs, you agree to abide by the terms and conditions outlined in this refund policy. We appreciate your business and strive to provide you with the best possible service experience.